“I booked this resort a few months in advance and was excited for the trip as it was our second time to PC. A few weeks prior to our trip I reached out to the resort directly because we needed to book an additional room and had some questions regarding the accessibility for my dad. The hotel would not help and directed me to the Bahia website for further assistance. I then reached out to the reservations email several times asking for help with no response. When we arrived my father was not able to walk any further due to his health and the agent at check in told him to sit down until we were finished. Without any offer for transportation help to his room we managed to make it to the room with the concierge help. Once we were at the stairs I asked the concierge if there was an elevator because my dad could not make it up the stairs and we were told there was not and he had to climb the stairs. At this point my dad began to cry because it was too much. I asked the gentleman if my dad could switch his room to the first floor and after making a call to the front we were told it was all sold out and they were unable to accommodate him. We were stuck. It was not and is not clear when booking that this property had NO ELEVATORS. I truly would have gone elsewhere if it were clear that this property is not good for the handicap or mobile impaired. We were able to get him up to his room only to discover that the ceiling above him was leaking and there was a bucket in his room to collect the water….. Concierge was able to get my dad into a first floor unit the next day but the gentleman that helped us told us that they knew my dad was impaired and they purposely chose to make things difficult. That was our start to vacation.I had purposely brought with me extra cash for tips to the staff knowing service is better when you treat people well… there was one particular bartender my family tipped generously because he was beyond kind to us but half way through our vacation I was approached by him and asked for several hundred dollars so he could pay his house payments for the next several months because the company (Bahia-Principe) did not treat or pay employees well. I was completely shocked and embarrassed by this and spent the rest of the week trying to avoid this employee.Finally, we booked a reservation at one of the restaurants on site and, admittedly, Spanish is not our native language but we know enough to have small conversations and be able to communicate as best we can but when we arrived for dinner the waiter spoke in Spanish and when we replied in Spanish he began laughing at us and asked why we would come to the Dominican Republic if we didn’t know the language.The other items to note is that this property is not on the beach.There is a nice pool but if you came for the beach, this is not it. Also, although it is all inclusive the buffet offered is literally the same every day for breakfast, lunch and dinner. You have the option of booking at one of their on site restaurants but the food was stale and gross everywhere.I did reach out to the corporate office before writing this review and was told they would pass on my complaint to the property.The trip was a difficult one for our family and a waste of money. Their website is not accurate with information. Just be aware of that before booking. There are a lot of excellent properties and options in PC but this not one of them.”

“We have been at Fantasia for two weeks and do not have one single bad thing to say. The food is amazing the entertainment is amazing. All of the staff are amazing and put you first make sure you have the best stay. They honestly can not do enough for you. Everything is spotless. Will definitely be returning.”