“Our stay started off great. A 2 night stay for a wrestling tournament. On night one the pool was open. On night two the pool was closed. Not a huge deal since things beyond our control happen. Nevertheless, the pool was closed to reset the chemicals in it. We asked the front desk employee if the pool would reopen that evening and the outlook was grim. So we took the kids back up to the rooms to hang out. On our way to dinner we see kids playing the pool. I politely call the front desk to inquire and I was told that the kids in the pool belonged to the guy that was fixing it. Kayla said the closed sign would be removed once the pool was fixed, but she didn’t know if that was going to be tonight or not. I’m confused! There is clearly a lack of communication somewhere. I am not a subject matter expert on pools and perhaps regulating the chemicals in a pool requires children actively playing in it. Also, I am not mad that the pool was closed. I am disappointed at the lack of communication between the front desk employee and the pool maintenance person. Furthermore, if the pool is closed then the pool should be closed to all patrons.”

“Being a Hiltons Honors member, it was a no brainer to book my work trip with Home2 Suites. Check in was simple as it was done online. Digital key worked and I was in my room in no time. First night of my visit, front desk staff wasn’t anywhere to be found and that was frustrating as I wanted some extra bedding. I also noticed that the shower soap dispenser was broken and not noticing any plastic parts in the shower, it was obvious that it had been broken for sometime and never repaired or fixed. This also was frustrating as if you barely touched it, it would fall off and make a loud noise when the cover would hit the shower floor. Just fix it and stop acting like it was never broken. You can’t tell me the the housekeeping staff never noticed it! Outside of those two issues (why the three stars), the room was clean and quite. Small stain on the bedding top blanket, but wasn’t something that I was worried about. Again not sure why it wasn’t replaced and allowed to stay. Checkout was a breeze and was able to get a 30 minute late checkout extension. Only complaint here was that the front desk wouldn’t answer the phone, so I had to leave my room to ask for the extension. Big bonus for me was how quite the room was (I travel a lot and nine times out of ten the hotel rooms are noisy and I don’t get any good sleep) and the shower pressure was great and the water quickly got and stayed warm. Next time I’m in town, I wouldn’t hesitate to stay here. I know I’m might be picking on some small details, but I feel that they are details that shouldn’t be missed.”