Moon Palace Cancun
Carretera Cancun-Chetumal Km. 340, Near Xoximilco, Cancun, 77500, Mexico
Rating
4.1
Price Level
$$$$
Rooms
2058
Pets
No
from COP 14,003,184.52
06
Jun
Moon Palace Cancun, Cancun
Moon Palace Cancun
From sun-up to sun-down, the resort sizzles with energy and possibility. Take in as much or as little as you like. But one way or another, you will definitely feel the pulse of paradise here. Ranked among the top resorts in Cancun on TripAdvisor. Located in Cancún leisure centre, this luxury hotel lies just 8 km from the airport and within metres of links to the public transport network. It is 35 minutes by taxi to the centre where guests will discover bars, restaurants and nightclubs.
Price & Availability
Select your room
Superior Deluxe Room (Garden View) ·
All Inclusive
Special Offer - Children are free of charge
Non Refundable
Superior Deluxe Room ·
All Inclusive
Non Refundable
Standard Room (Garden View) ·
All Inclusive
15% discount
Non Refundable
Superior Deluxe Room (Ocean View) ·
All Inclusive
Special Offer - Children are free of charge
Non Refundable
Habitación Doble Deluxe Superior ·
All Inclusive
Non Refundable
Oceanfront Superior Deluxe Room ·
All Inclusive
Special Offer - Children are free of charge
Non Refundable
Deluxe Double Room (Garden View) ·
All Inclusive · Double
Package Rate
Non Refundable
Deluxe Room ·
All Inclusive
Package Rate
Non Refundable
Superior Deluxe Room (Garden View) ·
All Inclusive 3
Non Refundable
Honeymoon Superior Suite ·
All Inclusive
Special Offer - Children are free of charge
Non Refundable
Deluxe Double Room (Ocean View) ·
All Inclusive · Double
Package Rate
Non Refundable
Standard King Room ·
All Inclusive · King
Package Rate
Non Refundable
Superior Deluxe Room (Ocean View) ·
All Inclusive 3
Non Refundable
Honeymoon Room ·
All Inclusive
Superior Suite ·
All Inclusive
Non Refundable
Honeymoon Superior King Suite ·
All Inclusive · 1 King Bed
Book now and save
Non Refundable
Oceanfront Superior Deluxe Room ·
All Inclusive 3
Non Refundable
Honeymoon Suite ·
All Inclusive
Package Rate
Non Refundable
Honeymoon Superior Suite ·
All Inclusive 3
Non Refundable
Governor Superior Suite ·
All Inclusive
Special Offer - Children are free of charge
Non Refundable
Governor Suite ·
All Inclusive
1 Bedroom Governor Superior King Suite (Ocean View) ·
All Inclusive · 1 King Bed
Book now and save
Non Refundable
Standard King Suite ·
All Inclusive · King
Non Refundable
Superior Family Suite ·
All Inclusive
Special Offer - Children are free of charge
Non Refundable
Governor Superior Suite ·
All Inclusive 3
Non Refundable
Deluxe Family Room ·
All Inclusive
Non Refundable
Deluxe Family Room (Garden View) with Balcony or Terrace ·
All Inclusive
Cancel free of charge before Sat, 1 Jun 2024
Superior Family Suite ·
All Inclusive 3
Non Refundable
Standard Room (Sea View) with Balcony or Terrace ·
All Inclusive
Cancel free of charge before Sat, 1 Jun 2024
Standard Suite (Sea View) with Balcony or Terrace ·
All Inclusive
Non Refundable
2 Bedroom Golf Suite ·
All Inclusive
2 Bedroom Golf Superior Suite ·
All Inclusive
Special Offer - Children are free of charge
Non Refundable
2 Bedroom Presidential Suite ·
All Inclusive
2 Bedroom Presidential Superior Suite ·
All Inclusive
Special Offer - Children are free of charge
Non Refundable
2 Bedroom Golf Superior Suite ·
All Inclusive 3
Non Refundable
2 Bedroom Presidential Superior Suite ·
All Inclusive 3
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Very Good
4.1
974 reviews
5
26284
4
5609
3
2124
2
1020
1
1057
Customers Review
Location 2
Cleanliness 4.4
Comfort 4.2
Neighborhood 3.9
Amenities 4.4
Condition 4.3
Recomendation 62.4%
“Just returned back to Toronto! This resort is absolutely amazing! Rooms, bars, pools and all the staff are amazing! We stayed at golf suite which is little far from the main lobby, however we had our own golf cart which was included in reservation and we loved it so much! It was a superior experience to have your own golf cart to drive around the resort and visit all 3 hotels! First two days we had an issue in the room (wind blowing noise, we couldn’t sleep till morning, couldn’t figure it out and didn’t complain-our bad), the 3rd day we have figured out that the balcony doors were little narrow and didn’t completely close-reported immediately. Maintenance guy with his supervisor came at night, temporarily fixed it and mentioned the doors had to be replaced. His manager had changed our room right away, apologized for the unusual problem and inconvenienceand upgraded our room. Appreciate it! As I mentioned above, the villas are about 1 km away from the main lobby you would think it takes time for them torespond, absolutely opposite. Whenever we dialled “0” they have sent someone within 5 minutes (room service, house keeping, bell boy, maintenance etc). They provide Antigen test for free, which Canada doesn’t accept. They had medical team who did pcr test for us $90 usd per person. VANESSA from Public Relations was our concierge and she was AMAZING!!!!! So friendly, so helpful, always had a smile and took care of everything. Thank you! Also there were couple bartenders on the way to villas, they were very friendly and provided excellent service. Unfortunately can’t remember their names. I am sure they remember us as we had greatconversations. We were very disappointed with the airport transfer service though. Today we were dropped off at Terminal 4 instead of Terminal 3. We asked the driver several times that if he was sure about the terminal he confirmed that Air Canada was at T4. We were told inside the airport that it was a wrong terminal. We had to call (tipped a guy to use his cellphone:) ) the company right from there and they had sent the driver back within 10 minutes. He apologized and showed his list which had T4 besides our names. So I am not sure whose fault it was, but definitely could’ve been prevented by him when we asked several times as our ticket was showing terminal 3. Also, their sales people are very aggressive trying to sell you time shares and they won’t stop. That should be stopped as it makes the guests very uncomfortable. Overall we had a great time and we enjoyed our stay. Still giving them 5 stars as they had an outstanding service and immediate resolution to everything. We will definitely go back in future.Last but not least, you can visit their sister hotels in Hotel Zone ( Sun Palace-adult only, and Beach Palace) and use their services as well!”
— Aynur Canada
“W had an amazing 4 days at the Moon Palace. It is nice to be able to access all the different properties of the Resort and avail all the amenities and different activities. Not a single dull moment. Most interesting activity we did was sailing. They provide free lessons and then let you take the boat out for a spin yourself. The staff is very polite except for the lobby cafes. Maybe they’re overworked 😅 We had a great time in our ocean view room with a hot tub to relax in. All the restaurants had plenty of vegetarian options which was a relief for us to find in Mexico 😊 Would definitely recommend for a family vacation.”
— Shreya Dixit
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