“Good News too those Adams Family fans waiting for there new movie...the wait is over as this hotel is probably managed by the them.Hygiene One word disgusting....we originally entered the room to the world most awful smell we changed rooms to see that the bathroom was not yet cleanedSafety We changed rooms many times and most rooms...the bathroom door doesn't close properly the safe usually doesn't work and for God knows why the safety fire instructions are removed the only positive thing one could say is that security men checks before you are in the elevator that you are a guestFront desk I know most of you parents readings this have kids who wanted to go to theme park instead of going to the big city. Worry not the front desk line will give you the same experience. Each time you need anything you have to wait at least 10 min and most of the time the answer is like we are prisoners. We asked to check out earlier they said sorry we will charge you but you can change rooms ( we booked free cancellation) we had to spend hours with booking.com just to make sure the night we checked out after one of the worst experience will be refunded. Yes they did to change rooms but if I'm fare most are worse than the one we had it felt like either they are keeping good rooms for special guests or all rooms are extremely bad.Grab and Go Breakfast Food was eatable but usually cold. Any breakfast on the street with 10$ should do a better jobOverall room Simply unless the Adams family did the rating this is no way in hell a 4 star hotel.Bellmen I'm not sure if its a Mafia or something else but you don't have to even believe me. Once you enter you will see the majority carrying there own luggage that's because the bellmen will be extremely rude even after you tip him you will find him telling you that its not enough he wants more. But there was one gentleman who was friendly but I definitely don't remember his name sorryThe only good thing I could say is the housekeeping was friendly and the security checkpoint before the elevator to make sure everyone has a key. The location is in the middle of times Square yes but definitely not worth itIn summary When we finally escaped to check in to a near by hotel I felt like singing along with Ursula form the little mermaid "those poor unfortunate souls" as I saw people checking in. As a person who travels a lot being a gold or platinum member in most chains or website I strongly advice to AVOID AT ALL COST. If I could give a negative rating I would honestly do as I think one star is fare to generous for my experienceSpecially thanks to booking.com for there help it was really the worst ever hotel experience for meIf any of the hotel staff is reading this we toke videos and photos of each disgusting thing in each room we shared it with booking.com and if Google here supported videos in review I would definitely post it”

“Tuvimos una excelente experiencia.Teníamos temor porque algunos comentarios eran negativos, pero realmente no hubo ningún contratiempo durante nuestra estadía.Solo una deficiente atención de una empleada poco amable en la recepción (era una señora de pelo rubio bastante mal predispuesta), pero el resto perfecto.”